How do I sign up for a Dmac Express account?
Our sign-up process is free, fast, and easy. Click Here
What if I don’t have a Credit Card, Visa Debit Card or Mastercard?
No problem, we can help you. We offer credit card services. We will assist you in placing your
online orders and ship it to your personalized US address. We charge 3% of the total value of
your intended purchase. (Conditions Apply)
What size packages can I ship with Dmac Express?
Packages of any size can be shipped with us. We offer both Air and Sea freight. We also have a
specialized service in handling barrels, pallets, D and E containers.
My package was delivered but I do not see it in my account.
Packages are updated in batches and by the end of day each day.
My package appeared to be opened when I received it, why is this?
All packages coming through Jamaica Customs are opened and inspected by a customs officer to
verify that the invoice matches the contents of the package. The packages are then resealed
using cello tape.
Why do I have to provide Dmac Express with the invoices for my packages?
Dmac Express Logistics must declare to Jamaica customs the contents and the value of each
package entering the country through our service. If invoices are not provided, this will result in
delays at customs and there is the possibility that the customs officer inspecting the shipment
will assign a higher value to your package.
How much will I pay to get my package?
Click here to see our rate sheet. Please note that packages valuing $50 US or more may attract
customs duty and/or GCT.
Why was I charged Customs Duty?
Packages exceeding $50usd are subject to customs duty fees and taxes.
How will I know my charges or balance?
You will be notified via email, or you can login to your account and view your balance.
What items are restricted?
Toy Guns, Pepper Spray, Weapons (including Swords, Guns, Ammunition), Radar Detectors,
Unprocessed Meat, Live Animals, Firecrackers, Explosives, Lighters and Matches, Camouflage,
Cash. Go to www.jacustoms.gov.jm for the complete list.
How will I know when my package has arrived / ready?
You will receive a notification when your package(s) are ready. You can also login to your
account and check the status of each order.
